Dialogue  in a Management Team

Dialogue in a Management Team

Empowerment, Participation, and Diversity

LAP Lambert Academic Publishing ( 2012-01-25 )

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Managing diversity in today’s organizational environments can challenge many organizations. This action research study addresses that challenge by investigating the outcomes of dialogic communication training on a city government management team experiencing organizational diversity. The study consisted of four phases: (1) individual interviews for needs assessment, (2) focus group meeting for training design, (3) dialogic communication training, and (4) individual interviews for assessment of the outcomes. The results of this study indicate that dialogic communication and the development of dialogic style of leadership through communication training provide a valuable and practical approach for work teams. Specifically, management team members’ communication skills improved, they adopted a more participatory management style, and they reported higher levels of relational satisfaction. Study findings highlight the need for practitioners to assist in developing communication training that facilitates emergent dialogue.

Book Details:

ISBN-13:

978-3-8473-3049-3

ISBN-10:

3847330497

EAN:

9783847330493

Book language:

English

By (author) :

Minna J. Holopainen

Number of pages:

128

Published on:

2012-01-25

Category:

Communication sciences